Navispire Return & Refund Policy
At Navispire, we want you to be confident in your purchase. If something isn’t right, we’re here to help.
Returns
Because our products are hands-on STEM kits, we accept returns only under the following conditions:
- The item is unused, unopened, and in its original packaging
- The return request is made within 30 days of delivery
- Proof of purchase is provided
Once your return is approved, items must be shipped back within 14 days.
Note: Opened, used, or partially assembled kits are not eligible for return.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used STEM kits
- Digital products or downloadable materials
- Clearance or final-sale items
Gift cards
Damaged or Defective Items
If your order arrives damaged, defective, or missing parts, please contact us within 7 days of delivery at [email protected] with:
- Your order number
- A brief description of the issue
- Photos of the damaged item or packaging
We’ll gladly send a replacement part, replacement kit, or issue a refund, depending on the situation.
Refunds
Once we receive and inspect your return:
- Approved refunds will be issued to your original payment method
- Refunds typically process within 5–10 business days
Original shipping costs are non-refundable
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments
Exchanges
We do not offer direct exchanges.
If you’d like a different kit, please return the eligible item and place a new order.
How to Start a Return
To request a return, email [email protected] with:
- Order number
- Item(s) you’d like to return
- Reason for return
We’ll respond with next steps within 2 business days.
Questions?
If you have any questions about this policy, feel free to contact us at [email protected]. We’re happy to help!